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Sales conditions

Company details

TopCultures bvba
Vennenlaan 3
2980 Zoersel
Tel: +32 479644899


These General Sales Conditions apply to sales of natto starter on the website Any order by the customer implies his adhesion without any reservation whatsoever to the General Sales Conditions. Derogation from the General Sales Conditions can only take place via a written agreement by TopCultures.

Warranties and Representations of the customer

The customer warrants and represents to TopCultures that he is major of age and has full legal competence to commit himself with regards to these GSC.


The orders can be done only via by following the procedure as indicated. The order is binding as soon as the customer confirms his order by clicking on the button "Confirm order". Once the order is confirmed, the customer shall receive an email confirmation meaning acceptance of the order by TopCultures. However TopCultures reserves the right to annul or not to confirm an order in case of lack of payment of the order.


The price of the products published on is in Euro, all costs and taxes included, to the exclusion of customs and importation costs for deliveries outside of the European Union. The payment is made online with Paypal or with European transfer to our bank account.


The usual dispatch time for the products by TopCultures is of two business days from reception of the payment. Unless otherwise agreed with the customer all orders will be delivered by Prior Mail. The exact delivery date cannot be guaranteed in advance and depends on destination country, but usually take two to five business days. However, in case of unavailability of the product in the stock, or in case of delay of payment, TopCultures reserves the right to delay the delivery. In case of long duration unavailability, TopCultures will update the customer, who will then have the right to cancel his order.


Returns or exchanges are only possible within 14 days after receipt of the goods. By sending back return of the goods they should be in the original, unused and undamaged packaging.


Topcultures can not be held responsible for damage caused by force majeure, including a stocks rupture, act of state, strikes or if the information supplied by the customer is incorrect or incomplete. The products are in conformity with Belgian and European regulatory requirements. TopCultures cannot be held liable for the non-conformity of the products to the regulatory requirements or legislation of other countries. Customers receiving our natto starter are responsible for their safe storage, handling and use. TopCultures cannot consider claims or accept responsibility for damages or injuries resulting from the use of its natto starter.


Any litigation that may not have been solved amicably shall be definitively decided by the Commerce Tribunal of Turnhout, in Dutch. The Belgian law shall be the sole law applicable.


Your details will only be used by Topcultures for processing of your order. They are not passed on to other organizations.


All content of, including text, graphics, logos, is the property of TopCultures, and is protected by Belgian and international copyright laws.


Information presented on this site is gained from scientific literature, personal experience, magazines, brochures, and information sent to us. We make every attempt possible to make sure that the information is accurate, but we cannot guarantee the information is accurate. We assume no liability for any harm you may suffer from using information gained on this site.